AsterBilling2 is a project based in AsterBilling(AsterCRM) but this software use the Asterisk CDR to calls bills, you can print tickets using parallel printer. GitHub is where people build software. More than 73 million people use GitHub to discover, fork, and contribute to over million projects. In the Cisco Unified Communications Manager server, the Application Log, then the RouteListExhausted messages reported by RTMT can be a. POWERPOINT SLIDE ZOOM COURSE 2019 FREE DOWNLOAD Доставка заказов: из огромных таксомоторных компаний с пн. Воскресенье - забрать заказ. Закрывается набор строго. Выплаты впору, два раза. Доставка заказов: доставка продукции.
Are you sure you want to continue? You must run a utils dbreplication stop on all the servers in the cluster before continuing. You have 10 seconds to hit Ctrl-C to abort. If so, execute utils dbreplication dropadmindb on the node which has indicated failure. CMS Not all servers have a good replication status. See the details. Run CLI command show tech dbstateinfo for more detail. Replication Server List cdr list serv from every server for debugging purposes only. View Details Server cdr list serv View Details Server Related documents.
Download advertisement. Add this document to collection s. You can add this document to your study collection s Sign in Available only to authorized users. Description optional. Visible to Everyone. Just me. Add this document to saved. Note that the instructions in the current article were created for devices in a clean lab environment. All the devices have a default configuration. If you are working in a corporate network, please make sure that you understand the possible effect of all commands.
By default, system parameters in Network Configuration and Phone Settings menu are hidden to prevent users making changes that can compromise the phone functionality. To access those parameters, you need to launch the phone in administration mode.
To access the system parameters and hidden phone settings on the Cisco Unified Wireless IP Phone , perform the following steps:. Note : To hide those parameters, reboot the phone or press any of these keys while being in the first level menu, and then press the green receiver :f09fe: key:. Sometimes you may need to perform a factory reset of a phone when the password is set. Press OK to confirm factory reset.
Confirm the factory reset. Press 1, 3, 5 and 7 keys and hold them. Press 2, 4 and 6 keys and hold them. With pandemic in the picture, the interest in remote working tools has noticeably increased. But, as it turned out, not all tools can provide the required level of security and confidentiality. The company has conducted a series of webinars on such systems. Voice recognition problem has also been solved. Combining these two possibilities, you can give any order to anyone. Actually, no public means of communication can be trusted.
So, many companies and departments have started using corporate unified communications UC. The speaker has considered several measures that can be taken in this situation. One of them was implementation of cloud services. As a pilot project, Cisco can implement a full spectrum of remote and collaborative working tools: Jabber, Expressway, conferences.
There will be almost no limitation to the number of participants and conferences, held simultaneously or altogether, without any functional restrictions. Restrictions may only arise due to the computing resources, though the requirements are really modest.
No delays, zero packet loss, higher quality. Voice and signaling traffic is being encrypted with a bit key, which is sufficiently break-proof for today. Nowadays you can simply bring home any video phone, any video terminal, literally any device that has been connected to the corporate infrastructure. And the public Internet access will remain. According to the speaker, Cisco flagship video conferencing tool Meeting Server is the cheapest as well as the most advanced solution.
It is also compatible with any device, and it can be deployed on a virtual server. Licensing is implemented not by the number of participants, but by the number of concurrent conferences. Since self-isolation is important for all organizations, the question of interdepartmental contacts raises. Cisco can build unified interdepartmental communications, and a regular DNS on the Internet may serve as a central node.
The connection is encrypted, of course. Banking has been chosen for practical examples. In banks, there are services that require visual identification. A manager sends a client a link with a password. The client follows this link, a browser prompts them to enter the password, and a video session with the manager starts. Banking also requires some protection from spoofed calls. You can build your own channel for that using a WebEx Teams-based cloud service.
It provides an open API, so customers can embed the required WebEx Teams components into their own mobile applications. Distant meetings are important, too. One of Cisco partners has a Meeting system, and Cisco has integrated its video conference in it. So, remote participants are going to have projects, resolutions and other documents. The whole process will be recorded on video. Going back to WebEx, the speaker has noted its main advantages.
First of them was the ease of use; second, a possibility to be integrated with different office applications, e. CRM systems; third, being able to work with external participants as well as with internal ones. You can use any device to connect to WebEx. In fact, WebEx is a universal platform.
WebEx is not just a remote meeting tool. All these products are optimized for specific functions. Such specialization has appeared more than 10 years old, in order to meet the requirements of Cisco clients. WebEx can be integrated with several business applications, including Slack, which is a relatively popular communication platform.
WebEx Meetings is integrated with Slack on the level of commands. You can also integrate Slack with Google Gmail. If a customer has G Suite, native integration with G Suite is possible. And integrating WebEx Meeting with Google Class creates a kind of a light version of Learning Management System, increasing the usability for the teachers and students. Cisco calendar connector, integrated with the corporate environment, will send this request to WebEx, and all participants will get a corresponding link.
Essentially, WebEx can be integrated with Skype for business. WebEx Meetings and Microsoft Teams integration is also possible. Many customers are interested in video device integration, since Microsoft has changed its video protocols without backward compatibility, as usual.
There are several options. The last option is integration through CVI, connecting two clouds WebEx cloud and Microsoft Teams cloud that have a connector with a transcoder between them. As you plan a meeting, the calendar sends a request to WebEx cloud. Click it to join the video conference. The video terminal calls Microsoft Teams, and Microsoft Teams clients can participate in this conference.
However, all calls pass through the WebEx cloud before being transferred to Microsoft Teams. In the first case, you can only participate in meetings within your company. In the second case, customers can join any Microsoft web conference. There are other differences, particularly, the registration procedure. Concerning the corporate infrastructure integration, you can connect computers and mobile software, use any video terminal to call WebEx, perform a callback to any SIP and video terminal.
And, as the speaker has emphasized, you can integrate with any corporate PBX for free. There are also paid services, such as callback and accepting calls from landline numbers. Finally, new WebEx devices have been presented. The old system has been replaced with a new three-screen system. Two of the screens are for video. Such solution is intended for important negotiations. For the first time, a handy co-working tool for video conferences has been implemented.
It was achieved by involving one more camera that is being set up against the video terminal. However, this product is for big meeting rooms. It is basically a light version of Room Kit Mini with no touch pad, just a remote control device. It can be used as an advanced web camera.
You can also upgrade it to Room Kit Mini, if need be. Unlike DX80, it is for one or two persons only. It is not a replacement, DX80 is going to remain on sale. WebEx Desk Pro features include wireless access to content, getting and sharing content, and a inch display with 4K resolution. It comes with a USB-C port, which makes it a dock station, and a main monitor with sensor routing options. There are also a command mode in English only , sensor routing to Windows PCs, auto crop and background replacement.
This solution can be used as a web camera as well as a remote collaborative working tool, e. This section also shows the longest waiting time. The Team summary report section shows other agents, their status and unavailability reason as a numeric code. This is relatively simple. If an agent is not ready, the status looks like this red indicator :.
The Call Status area see the Finesse Agent Interface screenshot above widens and shows different call options. To answer a call, click the Answer button. It is green. Especially, in a major contact center, with thousands of operators working and SLA control being a crucial business aspect.
CUIC can work with historical data and real-time data. You can install it at a standalone server, or deploy it in a cluster using up to 8 servers. A user supervisor requests report generation in CUIC via a web browser; 2.
The request is being processed by a web server in Unified Intelligence Center cluster; 3. Data is parsed through a Data Source; 4. This is, basically, a SQL connection on port unless you have changed it. The initial setup includes configuring data sources. On the screenshot below, you can see the system dashboard.
Please note that there are reports, notes they can be used to pin important data , frames for important web resources:. In version 12, Cisco has improved the interfaces of its contact center products. Finesse agent desktop interface has also been modified. Please look at the previous screenshot once again. Now you can see the changes in CUIC user interface:.
Cisco Packet Tracer is a software tool for network simulation. You can use it to design both simple and relatively complex network topologies. You can also configure virtual machines, routers, commutators and other network devices to check network topologies in Packet Tracer. If you aim at Cisco certification e. Cisco Packet Tracer is free to download. All you need is registration to Cisco Network Academy.
You can create a Cisco Network Academy account for free. In Packet Tracer 7, a user authentication feature has been introduced. A Network Academy user must log in at the first launch of Packet Tracer. Unregistered users can save their topologies three times only. However, they can use a guest access button to sign up for a free self-education course "Introduction to Packet Tracer" and get a netacad. Click Sigh up today! Select English in the dropdown menu.
Fill in the form and click Submit. Install and run. Use you netacad account to sign in upon the first launch. To sign in without an account, click Guest Login in the right bottom corner of the screen, wait for the countdown and click Confirm Guest button. According to the compatibility matrix, this problem has arisen because Cisco Expressway were too new By the way, CUCM was running in full-fledged production mode, so the migration was risky for business in terms of subsequent normal functioning.
This was not an easy process, so having an experienced colleague nearby happened to be helpful. A records: cucm In our case, that have been Besides that, we have set the virtual disk to Gbytes instead of 80Gbytes to avoid potential problems with overfull partitions. We highly recommend checking the values of Ad Hoc and Meetme conference participant numbers.
Line appearance is responsible for user statuses On call, on meeting, etc. Note that the contact list file formats are slightly different, State field has been added in new CUCM. You should edit the downloaded file for instance, in MS Excel. On the new IMP cluster, change domain and scheme if they are different , make InterCluster settings same as the old ones. Download jabber-config. If you are migrating to version They must register with the new CUCM cluster. This article is a translation of a guide originally created by S.
A customer initiates an online call. An agent answers the call using his Cisco endpoint. One of UCCX call variables indicates that the incoming call is a video call. RichCall established an interactive video-enabled session. Web Client makes it possible for persons without any client at all except for web browser to join a conference. In a room you can get an invitation link and a PIN to be transferred to a meeting participant.
Use the following command:. During a regular conference, we faced a restriction to the number of external Skype for Business participants. New participants ended up disconnected before entering the room. After we consulted specialists, we decided to increase the number of CMS registration at S4B servers.
The pattern is username. So, if we increase the number of connections up to 5, we have to add 5 users username1, username2, username3, username4 and username5 and register the corresponding accounts in S4B. As you can see on the picture above, we have created 5 users: cms1, cms After this simple operation we have never faced restrictions to the number of connections in a room again. We have had up to 25 participants. Cisco Meeting Server is an audio and video conferencing solution.
This article includes some notes based on the results of the work done, with no claim to comprehensiveness. Our environment includes Skype for Business S4B and federations with several external partners. We often have to conduct meetings with many remote participants.
S4B can only provide 5 simultaneous video streams in a conference, which is not enough. Cisco Meeting Server CMS can bypass that restriction, with additional possibility to adjust the layout of video streams in S4B interface for the clients.
Like that, for example:. CMS can be deployed as a standalone piece of hardware as well as a VM. There is also a Hyper-V template. The deployment process is trivial. After the deployment is over, open the server console and log in. The system will prompt you to change the password. Now you should configure the network parameters. If you have DHCP, you can use ipv4 a command to check the issued address at once. In CMS, they are named with letters. For example:. The dot means forwarding all requests to the specified server.
Use dns command to view the DNS settings. The network configuration is over. Now you can ping the specified address and log in to CMS via ssh. The next step is to configure CMS administration panel. First of all, get an SSL certificate. There are 2 options: to issue a self-signed certificate, or to sign a certificate in your domain certification service local CA.
You can purchase a certificate as well. Personally, we decided to issue a certificate signed by a local CA, using a single certificate for all CMS services. When you are planning a deployment, you have to choose a domain for CMS and host. For example, if domain. You should keep this decision in mind while creating a certificate for all services. Then upload the resultant certificate with.
We have chosen port because the standard port may be needed later for a webrtc client for guest access. You have to get and install a license file. Send the previously obtained MAC address to Cisco and wait for an answer with a license file. Save that file and rename it into cms.
Now you should configure and run callbridge. You will need a certificate again. We used a single certificate for all services, so the configuration commands looked like this:. For example, in a meeting with three participants, all participants may end up being on three different Call Bridges. For these participants to be able to communicate, Call Bridges will automatically create connections between all servers and clients using a single Space, so it will look as though all clients are using the same server.
Unfortunately, such conference of 3 participants will take 9 media ports. This is inefficient resource usage. Besides that, when Call Bridge is really overloaded, the default procedure is to go on accepting calls and provide lower-quality service to all Call Bridge subscribers. These problems can be solved with Call Bridge Group feature. This feature was introduced in Cisco Meeting Server 2. This feature was created for load balancing and call distribution. Other groups, such as TURN servers, Web Bridge servers and recording devices, can also be assigned to Call Bridge Groups, so they can also be grouped correctly for optimal usage.
If any of these objects is not assigned to a call group, it is considered available to all servers without any priority. Set Secure to true or false depending on the port number: — not secure, — secure. Note that you should take sAMAccountName and append the domain name conf.
This is the login name for your CMS users. Some domains can be configured for dialing into a space. You will use this to add a numeric alias to route calls into the imported user's Space as an alternative to the alphanumeric URI defined in the coSpaceUriMapping parameter. LDAP server and mapping are configured.
Now you should create a LDAP source to bind them together. Use the URL: cms Now the LDAP configuration is over, so you can perform manual synchronization. In traditional Unified CM telephony, ad-hoc conferencing is a call by which two participants are talking directly to one another when one party using a device registered to the Unified CM presses the Conference button, calls a different person, and after talking to that 3rd party, presses the Conference button again to join everyone into a 3-party conference.
What makes this feature different than a scheduled or permanent conference is that an adhoc conference is not simply a SIP call to the CMS. When the conference initiator presses the Conference button the second time to bring everyone into the same meeting, Unified CM must make an API call to CMS to create a conference on the fly, to which all the calls are then transferred. All this happens transparently to the participants.
CMS follows these rules for determining where to route a call:. As you saw in the LDAP setup, all the users were imported with the domain conf. So at minimum, you want calls to that domain to target the Spaces. You will also need to set up rules for anything destined to the fully qualified domain name and potentially even the IP address of each of the CMS servers.
The domain that has the highest priority Inbound rule is used as the domain for any user's Spaces. The domain part of the full URI is constructed based on this rule. By setting this rule as the highest priority, you are setting the domain for the generated Spaces to conf. To allow for users to make outbound calls to the Unified CM cluster you must configure an Outbound rule. The domain of your Unified CM-registered endpoints, such as Jabber, is example.
These are cucm Calling without a Local from domain :. The CMS Recorder provides the capability to record meetings. It appears to be just another Cisco Meeting Server. Recorder license is needed and must be applied on the CallBridge component, and not on the Recorder server. We have a cluster, so a license must be distributed to all three clustered servers.
Before you set Recorder up, make sure you have enough space for the recordings. This requires two Call Profiles:. If a call profile is explicitly assigned to some Space or Spaces, then this call profile will only be applied to these specific Spaces.
However, if it is not assigned to any spaces, it will be applied to the spaces that do not have any call profiles assigned. You have uploaded all certificates to your CMS servers. Now you can set up and turn the database clustering on for 3 nodes. The first step is to choose one server as a master database node and set it up. The first step of database replication setup is to select the certificates that will be used for the database. Perform the same actions, but use the following command instead of database cluster initialize :.
Use your web browser to make sure that the service is working: enter the Web Admin address, e. Call Bridge is the only service that is included in every CMS deployment. Call Bridge is the main conferencing tool. Now, with Call Bridges configured, we can set up Call Bridge clustering. It is different from database or XMPP clustering. Call Bridge Cluster may support from 2 to 8 nodes without any restrictions.
It provides redundancy as well as load balancing, so conferences can be actively distributed between Call Bridge servers. CMS has additional features, Call Bridge groups and associated features that can be useful for further management. In Call Bridge identity: enter callbridge[01,02,03] corresponding to the server name as a Unique name. You can use any names that are unique for this cluster.
They are descriptive, because they indicate the server identifiers 01,02, Make sure to specify the port number. You can leave Peer link SIP domain field empty. Call Bridge also functions as XMPP client for authentication purposes, so it should be configured the same way as the other clients. XMPP fault tolerance is a feature that is supported in enterprise environments starting from version 2.
XMPP service needs a unique domain name. In our case, it is userid conf. In this specific deployment we have chosen example. These accounts will be used for XMPP registration. You can use any names they are not related to the unique names you have configured for Call Bridge clustering. Now we should configure XMPP service on the first server. There are three Call Bridges: callbridge01, callbridge02 and callbridge Each account will get a random secret.
Enter the following commands:. Now your XMPP cluster is online. This configuration step should be performed via Web Admin. The Domain is conf. Leave the Server address field empty. Now create a user with appadmin role. You need this user to configure your cluster with settings being applied to each server automatically instead of configuring each server separately. Choose Basic Auth in the Authorization section. Unlike most Cisco products, Cisco Meeting Server supports 3 configuration approaches, allowing you to perform any deployment type:.
Cisco deployment guides say in cold print that in the context of databases, a cluster must consist of 3 nodes at least , since the new database Master selection mechanism can only work with an odd number of nodes:. Note: It's recommended to have an odd number of DB cluster nodes as it is important for the master selection and the active failover mechanism. Another reason for this is that the master DB node would be the node that has connections to the most of the DB in the cluster.
You can have a maximum of 5 nodes in a DB cluster. Indeed, as practice shows, 2 cluster nodes are not enough. The master selection snaps into action at the Master reset, and a Slave server becomes Master only after a rebooted server launches. And if the Slave goes down, then the remaining Master will become a Slave, too. Speaking of XMPP, a cluster should consist of 3 servers, indeed. And this is critical, because no calls will go through.
Note that our DNS records have 2 domains: example. Or: example. Or: Jabber client on your notebook can have the following URI: user example. The Cisco Meeting Server domain will be conf. The configuration process will be described for a single server, but it should be performed for each server in a cluster. DSCP-based traffic prioritizing depends on the way the traffic is processed by the network components in your infrastructure. Not only is network time protocol NTP important for providing precise timestamps for the calls, but also for certificate verification.
Cisco Meeting Server uses an encrypted connection between different components, therefore X. Each service needs a certificate, but creating a separate certificate for each service may lead to confusion and excessive complexity. Fortunately, we can generate a public and private certificate key pair and then use it for several services.
Database certificates are used for authentication and encryption both. Instead of providing a username and password to connect a client to the database, it provides a client certificate that is trusted by the server. So, any server in a cluster can create encrypted data that can be decrypted by any other server that uses the same key pair.
In order for reservation to work properly, a database cluster should consist of three servers at least and five at most, with maximum signal transmission time of ms between any two nodes. This limit is more restrictive than Call Bridge limits, so it usually becomes the limiting factor in geographically distributed deployments. CMS database role has several specific requirements.
Unlike other roles, it requires client and server certificates, with client certificate having the CN field specified to be presented to the server. CMS uses postgres database with one main server and several identical replications. A database cluster requires a dedicated server certificate and a client certificate. They must be signed, usually by an internal private CA.
Besides that, the root CA certificate must be uploaded, so the client and server certificates can be verified. So, use the following command to create a certificate request for all server services except database it will require a separate request :. CN should contain the common name of our servers. For example, if the hostnames are: server01, server02, server03, the CN should be server.
Create two request for the certificates that will be used by the database service:. Perform this procedure on one server only, and upload the certificates and corresponding. But sometimes GUI is unavailable, for example, because of network problems. In this case, backup and restore can be performed via CLI. Tar Filename: To recover CUCM configuration from a backup, first of all, check the backup files available of the remote server:.
There are nodes in current production cluster but NOT present in the backup. These nodes will be removed if you restore the Publisher. If you want to keep these nodes, you will need to manually re-add them after the restore. In case of a cluster, restart the entire cluster.
Check Accept Replaces Header if you are going to use conference call bridges. Create a Conference Bridge as described below. Enter username and password of the user with appadmin role we have created this user in the very beginning. You should set the correct Calling Search Space, so calls will be successful. Both the device and the phone number have to be added to the Calling Search Space.
It is only needed for encrypted calls. Set cisco-telepresence-conductor-interop if you are using encryption. Pay attention to the green marked parameters. You should gain an understanding of Calling Search Spaces to fill them correctly. This issue can be solved by TLS 1. Filter is a very important field.
You can enter your own filter or use the filter shown on the picture. To perform a call, access the web interface: cms. You can also test the video call from your user account to IP Phone. In our case, the video call was successful in both directions. Any call routed to CMS will have a verified alias.
The rules in call matching table determine where CMS will look for potential matches. The CallID can be any number that is not used yet. In this example we use the same value as for Secondary URI. For example: meetingserver. Fill External Access field if you want to add Cisco Expressway web proxy. This address will be used in invites for external users. Upload root and intermediate certificates for Tomcat-trust and CallManager-trust, either one by one root certificate first or as a single file as described above.
First of all, enter the valid IP address of your service CMS has several interfaces, select the first one: "a";. Add DNS addresses for your zone if needed. Use "dns" command to check the configuration. Cisco Meeting Server services use x. Certificates can be self-signed or signed by internal or external CA.
To get the license a days demo version , apply to some Cisco partner and piteously ask for a demo license for education or demonstration purposes, or buy a full license and add your interface MAC address to your piteous letter.
Suppose you get lucky and obtain the license file with. Rename it to "cms. Port has been chosen because is already used for web access. Configure the certificate files for Web Admin service:. To check if the service is available, enter the web administrator address in your web browser, for example: cms. Copy the Secret and paste it to XMPP server settings, configure the other parameters see the figure below.
To enable HTTP redirection, use the following command:. Use the following command to make Web Bridge trust Call Bridge connections with the certificate previously issued by a certification center:. With Cisco Jabber They say the strategy is to unify its collaboration portfolio to simplify the experience for users and IT administrators.
Until recently Webex Teams and Webex Meetings were separate products relying on different cloud platforms. And even more The end-of-sale and end-of-life dates are announced for Cisco IP Communicator. Now rumors are that Cisco Meeting App which is the software endpoint for Cisco Meeting Server is also going away soon. Cisco translation-profile and translation-rule can only operate with numbers, and the complex header in To : field complicates the situation.
Command Line Recovery. First of all, select the device to store the backup SFTP server. Execute the following command:. Big and heavy scripts with many database handles increase the load greatly. If the DB is on a remote server and there is a net lag, it may influence your business and the calling client's loyalty. Here you can manage visual blocks responsible for this or that action. It looks like this:. On the screenshot above, you can see that each script begins with Start event and ends with End event.
As the script is being executed during a call, we can perform as many DB requests as we need. Each request has its own sequence of steps that are listed above. We recommend you to test all SQL requests, access to the system and other factors before releasing to the enterprise environment. Now proceed from General tab to Field Selection :.
Remember this mess with several tens of Cisco IP phones available on the market not counting video endpoints? There were:. Just take a look. If you are using any of these phone models and you upgrade to Release 14, you will not be able to use these phones after the upgrade. After you switch over to CUCM 14, registration of these phone models will be blocked. This article will show you how to enable this feature disabled by default. In the Parameters section that appears, find System and select:.
On the configuration toolbar, click Advanced :. Now you can select CDR tab to use Search or export the data. For years call recording software vendors all over the world utilized network-based recording to record CUCM phone calls. This is finally changed in Cisco CSR Cisco Collaboration Systems Release You can configure up to 5 destinations which will receive the forked media.
On S4B front-end server, configure a trusted application and routing. Execute the following commands in PowerShell:. To allow calls to any domains, leave the Domain field empty. The Local From Domain field contains different domain names to be used to call domain. However, it can be possibly configured differently. During one of our conferences, we faced a limitation of the number of external Skype for Business participants.
New participants would just disconnect, never visiting the room. The accounts meet the following template: username. So, to increase the number of participants up to 5, you should create 5 users: username1, username2, username3, username4 and username5, and add corresponding accounts to S4B. You can use it to create system backups stored on SFTP server to be used for system recovery, if needed. First of all, you have to deploy an SFTP server to create a backup. Download a client of your choice, install it on the workstation that will use an SFTP server, configure the connection parameters, select the root directory and run the service.
Now open the CUCM configuration page. Select Disaster Recovery System in a dropdown menu in the upper right corner. In the form that appears, enter the backup name in Backup device name field. Enter the user credentials in User name and Password fields. Then click Save. Now you can create a backup. Select a backup, enter the time of archiving and click Save. Then click Enable Schedule at the top of the screen. Select Backup Device , then click Next and choose one of the available files.
The system recovery will begin. Provide the following information:. Now add a SIP Phone. Basic option only supports a single line, Advanced supports up to 8 lines. Then click Save and proceed to the phone configuration screen. It should appear in the Controlled Devices list. Open X-Lite and proceed to Account Settings menu. For companies that deployed Cisco Unified Communications Manager there are several approaches to phone call recording offered by a dozen of Cisco Solution Partners.
In the beginning of Cisco introduced its own recording platform Cisco MediaSense. Cisco ISR routers. Why is it important? Supplied with this feature, the Cisco gateway can fork the media of conversations to the recording server. Use BIB recording for all endpoints with built-In bridge on board. Without doubts this is the most reliable approach which also provides the more detailed info about a call.
It is enough for small installations, but most of deployments need a 3rd party call recording solution that integrates with Cisco MediaSense and provides the more convenient user interface with additional features like access rights management, advanced search capabilities and so on. Some of call recording software vendors added the Cisco MediaSense connector to their solutions.
This allows using a 3rd party call recording app to manage Cisco MediaSense recordings and provide users with the rich-featured interface. Cisco keeps up, with its unified communication solutions being based on a cloud platform named Cisco Hosted Collaboration Solution HCS. This architecture helps to perform internal calls in the corporate environment where the CUCM instance is deployed.
Instead, Cisco runs Smart Software Licensing, with licenses being associated with a Cisco account, not with a specific device. What TLS should be used? Which version is safer? This topic tends to be arguable. Cisco engineers decided to end this holy war.
It was created for corporate phone networks based on Cisco products, such as:. However, unlike all the listed protocols, SCCP has much easier syntax and requires less processing power. Like most VoIP protocols, SCCP was designed for exchange of signaling messages between client and server during call establishment and call termination. SCCP has its own mechanism for this purpose. As mentioned above, SCCP has very simple syntax.
You can easily define the exact status of the current connection by any message header. This makes SCCP very convenient for trouble shooting. SCCP has a great number of messages to be sent to server for every single reason in order to get a guide to action. Each event is being registered until the server receives a message saying the receiver has been hung up.
Notice that SCCP messages are being sent to client and server both, so there are identifiers that define the message source: StationInit if client is the source; StationIniD if server is the source. So, any call performed inside a corporate network can be traced in detail.
Packet capture is useful for troubleshooting. This article will show you how to do this by connecting a phone to PC via the built-in PC port. You can obtain these packets with any traffic-sniffing software. Connect the port named PC to the network adapter on your PC. Now open your packet sniffer WireShark , for instance , select the network interface the phone is connected to, and click Start.
In , when CUCM 5. The database contains a few hundred tables that contain the dialing plan as well as the configuration data for the phones, gateways and users. An administrator can use Tomcat web server to make changes in the database tables. Note that since version 7. The contents of «type» tables are being created during the system installation and cannot be altered by the administrator or users.
These tables contain data formatted as key-value and can be referred by the tables of other types. A few examples are given below. The first one typemodel shows the list of phone models supported by a specific CUCM version. The first two tables form the database schema, describing the tables and their fields. The third one stores web server pages. The contents of dynamic tables can be altered by a system administrator as well as by the end users which actually happens more often.
The users can utilize such features as Call Forwarding, DND do not disturb , hunt group, extension mobility and other. The following request shows all the line numbers it happens to be a single line with unconditional forwarding CFA to the line The last type of tables is for storing the current system configuration.
It can only be altered by the system administrator. Mapping tables can be mentioned as a sub-type. They are necessary for associating lines with phones and users with phones, and in some other cases as well. Note the device id fkdevice and the number if fknumplan and compare with the output of the commands above. Why do you need it? Suppose you are configuring a complicated dial plan on your server. How should you test it to find mistakes?
Here comes the Dialed Number Analyzer. It helps you to analyze a dial plan and gives the full call flow information for the dialed digits. After that, click Do Analysis. You will see what happens to a call under the specified conditions.
To analyze gateways, phones and trunks separately choose Gateway , Phone or Trunk in the Analysis menu. This feature helps you to distribute calls depending on the time of day and day of the week. For example, you can forbid international calls during nonworking hours and on weekends, and reroute intercity calls to a different trunk for this time period. If you are going to use it with Partitions , specify the required time period in Time Schedule and link it to a partition.
This partition will only be active during the specified time period. For the rest of the time it will stay invisible. To manage routing depending on the time, create several Partitions and set their priority using the CSS list the first partition on the list has the highest priority. Then create several Route Patterns and put them into different partitions.
First of all, configure time periods. Enter the name for your time period, start and end time, time zone and repetition parameters. Click Save. Now create a time schedule. Fill out the Name field, click Save. Then the Time Period Information field will appear. Select the required time periods. Now configure partitions. Select the Time Schedule you have created.
The CallBack feature is used to inform the caller when the called party line becomes available. Then select your server and make sure that Cisco Extended Functions option is checked. Now configure Softkey. Enter the name and description for the new template. Then select Configure Softkey Layout in a dropdown menu in the upper right corner and click Go.
Repeat for On Hook , Connected Transfer and Ring Out states select a call state to configure in the corresponding field. Then apply the softkey template to a phone. Proceed to the Phone tab and select the phone to apply the template to.
Make a call from phone A to phone B while phone B is busy. Press CallBack on the phone A. Then press OK. The message will change to CallBack is activated.
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|Cisco cdr report software free java cucm 9 download||Expressway-E is configured as a traversal server, being able to accept connections from firewall traversal clients such as Expressway-C which are inside the local network. No dial peer, Partition, or Router changes required! The next step is to configure CMS administration panel. From this window, choose Duration: Trigger alert immediately and click Next. So, after you've configured Self-Provisioning, you can completely exclude the administrator from the process of setting up new phones. This value is always equal to 1 for Parent Processes. This parameter helps to prevent the call from being sent to voice mail when the user's cell phone is switched off or out of coverage area.|
|Database design mysql workbench tutorial for mac||Uncheck "Auto-registration Disabled on this Cisco Unified Communications Manager" and select the templates you have configured. This error message is received:. There is also a Hyper-V template. Find out if there is a line assigned to a phone and if the line has an External Phone Number Mask configured: run sql select dnpm. Download jabber-config. It helps to understand its size and estimate the business impact of this service. Packet capture is useful for troubleshooting.|
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The primary call side represents the calling party of the transferred call. CDRs get generated in the order in which the parties leave a conference. When the remaining conference only has two parties, the two parties get joined directly together. Two separate conferences get created; Carol participates in both conferences.
Conference 1 and Conference 2 get transferred together. Carol hangs up and leaves only two parties in Conference 1. Because only two parties exist in the conference, Bob and the conference link get joined together. Because Bob is the controller in Conference 1, Bob represents the calling party in the call between Bob and Conference 2. If Bob is not a controller and the chaining occurs before Bob joins Conference 1, the call between Bob and Conference 2 gets generated in the opposite direction from what is shown in the CDRs.
The direction of the call between the final two parties of a conference depends on who has been in the conference the longest. The party that has been in the conference the longest becomes the calling party. When the remaining conference only has two parties, these two parties get joined directly together. Bob hangs up which leaves only two parties that are connected to Conference 1. Because only two parties exist in Conference1, Alice and the conference link get joined directly together.
Because Alice has been in the conference longer, she becomes the calling party in the call between Alice and Conference 2. The direction of a call between the final two parties of a conference depends on who has been in the conference the longest. Bob presses the ConfList softkey and has Alice, Bob, and the conference link "Conference" shown in the list. Bob selects "Conference" and presses the Remove softkey. The conference link gets removed, which leaves two parties in the conference.
The remaining two parties get joined together. The Agent Greeting call feature instructs Unified Communications Manager to play a prerecorded announcement to the customer automatically after successful media connection to the agent device occurs.
Both the agent and the customer hear the Agent Greeting. The customer-agent call ends. A CDR gets generated for the customer-to-agent call. When a shared line uses the barge feature, the origCalledPartyNumber , finalCalledPartyNumber, and lastRedirectDn represent the conference bridge number 'b Shared line ' on another phone presses the Barge softkey.
All the parties get conferenced together; then, hangs up. All the parties get conferenced together; then, ' another shared line and phone presses the Barge softkey. The monitoring calls have one-way media. The media fields stay empty for one side of the call for one-way media CDRs. The customer calls the agent , and the agent answers. The supervisor monitors the call. The agent calls the customer , and the customer answers. Call Park generates two CDRs, one for the original call that gets parked and another for the call that gets picked up or reverted.
When the call is parked, the call gets split. The original call generates a CDR. When the parked call gets retrieved, the user goes off hook and enters the park code. This call joins with the parked call. Because the user who is picking up the call gets joined with the parked call, the system treats the user as the originator of the call, and the parked user gets treated as the destination. This means that the callingPartyNumber field of the call contains the directory number of the user who is picking up the call, and the originalCalledNumber and finalCalledNumber fields contain the directory number of the parked user.
The lastRedirectDn field contains the park code that is used to pick up the call. When a call is parked and not picked up, the call park reversion timer expires and redirects the call to the called party. In this case, the system generates two CDRs. When the Call Pickup Reversion timer expires, the call gets redirected to the called party. This action generates a CDR for the original call.
When the Call Park Reversion timer expires, the call gets redirected to the called party. Call Park Reversion Example — calls ; presses the Park softkey. Nobody picks up the parked call; the parked call reverts to , and answers. The CDR records appear slightly different for these two types of call pickup. A call comes in from the PSTN to extensions , , and These extensions reside in the same pickup group.
Extension picks up the call that is ringing on Extension answers the call, and the call connects between the PSTN caller and extension Auto Pickup acts like call pickup with auto answer. The user does not need to press the last answer softkey.
The call automatically connects. The first CDR gets generated for the original call. This value indicates that the call got terminated on behalf of the Pickup feature. The second CDR represents the final call after it was picked up. This value indicates that the call was joined on behalf of the Pickup feature. The lastRedirectReason contains the redirect reason of 5 Pickup.
They talk for 2 minutes. The recording calls have one-way media. The Recorder's DN is The recording feature creates two recording calls to the recording device, which results in two additional CDRs: one for the agent voice, and another for the customer voice.
In this scenario, the customer hangs up. In this scenario, the agent hangs up. This field identifies security status of the call. It contains the highest level of security that is reached during a call. For example, if the call is originally unsecured, and later the call changes to secured, the CDR contains 1 for "Secured" even though different portions of the call have different status values.
The callSecuredStatus field identifies the security status of the call. Encrypted Call - The system encrypts the call between and The parties talk for 5 minutes. Authenticated Call - The call between and gets authenticated not encrypted. The parties talk for 10 minutes.
This addition enhances the dialing capabilities of dual-mode phones and improves callbacks for companies in different geographical locations. The 7-digit calling number comprises ; the Dallas area code displays The new field outpulsedCallingPartyNumber contains the localized number The extension of the enterprise phone comprises ; the fully qualified number comprises Calling party transformation checks the external phone number mask feature. The system logs all these calls as normal calls, and all relevant fields contain data.
The cBarge feature acts very similar to the conference feature. The clientMatterCode field contains the client matter code that the caller enters. The caller answers the call and talks for 10 minutes. The user is prompted to enter the CMC code and the user enters While is ringing, presses Conference softkey to complete the conference.
The three members in the conference talk for sometime. Since there are only two participants in the conference, the conference feature will join these two directly together and they talk for a few seconds. Multiple records get logged for calls that are part of a conference. The number of CDR records that get generated depends on the number of parties in the conference.
One CDR exists for each party in the conference; one CDR for the original placed call, one CDR for each setup call that gets used to join other parties to the conference, and one CDR for the last two parties that get connected in the conference.
You can associate the setup calls with the correct call leg in the conference by examining the calling leg ID and called leg ID. The conference bridge device represents special significance to the Unified Communications Manager , and calls to the conference bridge appear as calls to the conference bridge device. A special number in the form "b" shows the conference bridge port. Records show all calls into the conference bridge, regardless of the actual direction; however, by examining the setup call CDRs, you can determine the original direction of each call.
You can find the conference controller information in the comment field of the CDR. The format of this information follows:. The system needs the device name in the case of shared lines. If the call is involved in multiple conference calls, the comment field contains multiple conference controller information.
This situation can occur when the conference goes down to two parties, and one of these parties starts another conference. If this is the case, the last conference controller information in the comment field identifies the conference controller.
The call legs that are connected to the conference include the following information fields:. The finalCalledPartyNumber field contains the conference bridge number "b The destConversationID field remains the same for all members in the conference. You can use this field to identify members of a conference call. The original placed call and all setup calls that were used to join parties to the conference have the following characteristics:.
Because only two participants are left in the conference, the conference features joins these two directly together, and they talk for another 55 seconds. Each conference call leg gets shown as placing a call into the conference bridge. The system shows the call as a call into the bridge, regardless of the actual direction of the call. Three major operational factors exist for conference call CDRs:. When a conference decreases to two parties, the two parties connect directly and release the conference resource.
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